Common questions
A clear answer before you begin.
How large can a single upload be?
One file can be up to 5 TB. Transfers resume from the same block after an interruption.
Where is the data stored?
Primary data centres are in Västerås and Stockholm.
Can I restore an older version?
Yes. Studio plans keep versions for 180 days.
How do I close my account?
Export your data first, then use the account settings. The retention period and final deletion are shown before confirmation.
Do you offer support for migration?
Yes. Send the approximate size and folder structure through the contact page and we will suggest a safe sequence.
Can I change plans later?
Yes. A change takes effect at the next billing period and never deletes files automatically.
Still unsure? Read our documentation or contact support.